What has to change to deliver it? The Process Audit.
The bottleneck found and fixed before growth breaks it, and systems that can carry the extra work.
Watch step 5 in a minute
Narrated by Nigel Moore. Shown with an invented business, Pemberlow Coffee Roasters Ltd.
The tools in this step
Process Audit
Where the work jams between order and cash, and which constraint to fix first — with actions given to owners from your team.
Information Security Pack
When a customer or insurer asks for your ISO 27001 or Cyber Essentials approach, or you want to check your own: an honest policy, risk assessment, procedures and improvement plan, built from plain-English questions.
How it fits the plan
With the processes able to carry the work, step 6 makes sure the right people are there to do it. Everyone walks all six steps; your diagnostic scores decide which get a full audit and which a ten-minute check, and everything lands on your dashboard as one action plan.
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7 min read · By Nigel MooreQuestions about this step
What is a bottleneck or constraint?
The one step in your process that sets the pace for everything else. Improving anywhere else does little until that step is fixed.
Why fix it before we grow?
Extra sales land on the bottleneck first. If it cannot carry them, delivery slips and the growth costs more than it earns.
A customer has asked for our information security process. Can BBE help?
Yes. The Information Security Pack asks about 50 plain-English questions and writes your policy, risk assessment, Statement of Applicability for ISO 27001 and procedures from the answers, with a Cyber Essentials readiness check. Anything you do not do yet becomes an action with an owner and a date. It is not a certificate, but it is the groundwork both ISO 27001 and Cyber Essentials start from.
Is it included in my plan?
Yes. Every BBE plan includes every tool.
See how your business scores on step 5
The free diagnostic takes about ten minutes, scores all six steps and shows what to fix first. Every BBE plan then includes every tool in this step.